Question 1

What does CyberOM actually do?

Accepted Answer

CyberOM delivers managed cybersecurity services — EDR, MDR, SOC 24/7 monitoring, XDR, and Email Protection — for SMBs and MSPs. Every purchase includes deployment, configuration, ongoing monitoring, and support. You are buying managed protection, not a standalone software license.

Question 2

What is the difference between EDR, MDR, SOC, and XDR?

Accepted Answer

EDR (Endpoint Detection & Response) monitors endpoints for threats and contains them automatically. MDR (Managed Detection & Response) adds expert analysts who hunt for threats and coordinate incident response 24/7. SOC 24/7 Monitoring provides continuous oversight of your security environment with alert triage and escalation. XDR (Extended Detection & Response) correlates signals across endpoints, email, and cloud to detect multi-stage attacks.

Question 3

How does Email Protection work?

Accepted Answer

CyberOM Email Protection uses AI, behavioral analysis, and sandboxing to block phishing, malware, and business email compromise (BEC) before they reach the inbox. It layers on top of native Microsoft 365 or Google Workspace security for advanced threat detection.

Question 4

How fast is onboarding?

Accepted Answer

Remote onboarding is scheduled within 24 hours after you submit a valid onboarding form. CyberOM handles deployment and configuration — you provide access and approvals. Most businesses are fully protected within days.

Question 5

Is my data private and secure?

Accepted Answer

Yes. CyberOM processes only security telemetry (logs, alerts, events) — not your business data. All data is encrypted in transit and at rest. Our services support GDPR, ISO 27001, and SOC 2 aligned controls.

Question 6

Can MSPs manage multiple customers through CyberOM?

Accepted Answer

Yes. CyberOM's Partner Program supports multi-tenant management. Approved partners get access to a Partner Portal for managing customers, subscriptions, and reporting across their client base.

Question 7

Do you offer white-label or co-branding options?

Accepted Answer

Yes. Approved partners can deploy CyberOM services under their own brand with optional co-branding. Details are shared during partner onboarding.

Question 8

What reporting do I get?

Accepted Answer

All managed services include regular security status reports. SOC/MDR customers receive monthly threat briefings, incident summaries, and actionable recommendations. Partners access reporting through the Partner Portal.

Question 9

What are the commitment and cancellation terms?

Accepted Answer

All plans are 12-month commitments billed monthly. Cancellation is available at end of term, or with 60 days written notice prior to renewal.

Question 10

What support is included?

Accepted Answer

All plans include CyberOM support for configuration, operations, and service delivery. SOC/MDR customers also receive 24/7 monitoring, incident response, and defined escalation SLAs.

Question 11

What other services are available beyond the core five?

Accepted Answer

CyberOM also offers Backup & Disaster Recovery, Security Awareness Training, M365 Protection, DMARC enforcement, and Network Security as optional managed add-ons. See the Products page for the full catalog.

Question 12

How do I get started?

Accepted Answer

For direct customers: choose a protection plan on the Packages page, complete checkout, and submit your onboarding form. For MSPs and IT providers: apply through the Partner Program page to access partner pricing and tools.

Frequently Asked Questions