Terms of Service

1. Definitions

1.1 "Company" / "CyberOM" means NCS Cyber Ltd. (trading as "CyberOM"), including its agents, affiliates, contractors, and authorized representatives.

1.2 "Website" means the CyberOM online store and associated pages, including any customer portal ("Account Area").

1.3 "User" / "Customer" means any person or entity accessing or using the Website and/or purchasing Products/Services.

1.4 "Products/Subscriptions/Licenses" means annual cybersecurity licenses and/or subscription-based services offered via the Website.

1.5 "Managed Services" means services provided by CyberOM and/or its delivery partners (including SOC/MDR and related services).

1.6 "Third-Party Providers" means external vendors and providers (including payment processors and technology vendors) involved in delivering components of Products/Services.

2. Acceptance & Updates

2.1 By accessing the Website and/or creating an account and/or purchasing any Product/Service, you agree to these Terms.

2.2 During registration, you must explicitly accept these Terms. Without acceptance, registration and purchases are not permitted.

2.3 The Company may update these Terms from time to time. Continued use after publication of updates constitutes acceptance of the updated Terms.

3. Eligibility & Authority

3.1 You confirm you have legal capacity to enter into these Terms.

3.2 If you act on behalf of an organization, you confirm you are authorized to bind that organization.

4. Accounts, Security & Customer Portal

4.1 Purchases require a verified customer account.

4.2 You are responsible for safeguarding login credentials and all activity under your account.

4.3 The Company may suspend or restrict access if fraud, misuse, policy violations, security risks, or suspected unauthorized activity are detected.

5. Ordering, Pricing, Currency, and Payment

5.1 Prices may be displayed in a base currency (e.g., USD). Final payment currency and any conversions may be applied by the payment processor (e.g., PayPal) based on their exchange rates and fees.

5.2 Taxes (including VAT, where applicable), processor fees, and currency conversions may cause the final charged amount to differ from displayed amounts.

5.3 The Company may correct pricing or listing errors. If a correction materially affects your order, the Company may cancel the order and refund amounts paid, or provide alternative options at its discretion.

6. Annual Commitment (No Cancellation After Purchase)

6.1 All licenses/subscriptions sold through the Website are ANNUAL commitments (12 months).

6.2 The annual subscription is paid in 12 monthly installments (or as otherwise stated at checkout), but the commitment is yearly.

6.3 After purchase is completed, the subscription cannot be canceled mid-term and payments remain due for the full annual term, except where mandatory law provides otherwise (non-waivable statutory rights).

6.4 If a payment fails, the Company may suspend service and/or take reasonable steps to collect outstanding amounts, including limiting access until payment is resolved.

7. Delivery, Activation, and Customer Responsibilities

7.1 Delivery/activation may require customer cooperation (e.g., admin access, DNS changes, endpoint agent deployment, tenant permissions, configuration approvals).

7.2 Delays or inability to provide required access or information may delay or prevent delivery/activation, without liability to the Company.

7.3 Some components are delivered by Third-Party Providers; capabilities and limitations may be subject to their technical constraints and policies.

8. Acceptable Use

8.1 You may not use the Website or Services for unlawful purposes, fraud, abuse, or interference with systems.

8.2 You may not attempt to breach security controls, perform reverse engineering, disrupt service, or use automated scraping in a manner that harms the Website or Company operations.

8.3 The Company may immediately suspend access for any suspected violation.

9. No Guarantee of Security Outcomes

9.1 Cybersecurity risk cannot be eliminated. The Company does not guarantee prevention of all attacks, breaches, ransomware, phishing, data loss, downtime, or damages.

9.2 Reports, recommendations, configurations, and monitoring reduce risk but do not guarantee outcomes.

10. Limited Warranty & Disclaimer

10.1 Services and Products are provided "AS IS" and "AS AVAILABLE", subject to Third-Party Provider dependencies.

10.2 To the maximum extent permitted by law, the Company disclaims all warranties, express or implied, including fitness for a particular purpose and non-infringement.

11. Limitation of Liability

11.1 To the maximum extent permitted by law, the Company will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, business interruption, or reputational harm.

11.2 The Company's aggregate liability, if any, will not exceed the amounts actually paid to the Company for the relevant Product/Service in the 30 days preceding the event giving rise to the claim.

12. Support & SLA

12.1 Any SLA or response-time commitments apply only if explicitly stated for the purchased plan/product.

12.2 SLA/Support may be affected by force majeure, provider outages, maintenance, wide-scale incidents, or customer non-cooperation.

13. Intellectual Property

13.1 All Website content, trademarks, and materials are owned by the Company and/or licensors.

13.2 You may not copy, distribute, or create derivative works without written permission.

14. Data & Privacy

14.1 The Company may process personal and business data as required to operate the Website, authenticate users, process payments, provide services, prevent fraud, and improve offerings.

14.2 Data may be processed by Third-Party Providers strictly for service delivery and operational needs.

15. Indemnification

You agree to indemnify and hold harmless the Company from claims, damages, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, unlawful use, or infringement of third-party rights.

16. Governing Law & Jurisdiction

These Terms are governed by the laws applicable to the Company's operations, and disputes will be handled in the competent courts as determined by applicable law, unless mandatory consumer protections apply.

17. Contact

Support/contact details are available on the Website.