1. Data We Collect

CyberOM collects the following types of information:

Business Contact Information: Company name, contact name, email address, phone number, country, timezone
Billing Details: Billing address, payment information (processed securely via Zoho)
Technical Information: Endpoint count, deployment preferences, service configuration data
Usage Data: Service usage metrics, support ticket history, communication preferences
Website Data: Cookies, IP addresses, browser type (with consent)

2. Purpose of Data Collection

We use your data for:

Providing and delivering our cybersecurity services
Processing payments and billing through Zoho Books/Zoho Billing
Customer support and service onboarding
Sending service updates and operational communications
Improving our services and website experience
Compliance with legal obligations

3. Data Processors & Third Parties

We work with trusted third-party service providers:

Shopify: E-commerce platform for order processing
Zoho: Billing, invoicing, and customer relationship management
Security Partners: Acronis, Perception Point, Wizer, Sendmarc, Fortinet (for service delivery)
Analytics: Website analytics providers (with your consent)

We do not sell your personal data to third parties.

4. Data Retention

We retain your data for the duration of your subscription and for a reasonable period thereafter for legal and business purposes (typically 7 years for financial records). You may request deletion of your data subject to our legal retention obligations.

5. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data (subject to legal requirements)
Object to certain processing activities
Withdraw consent for optional data processing
Data portability

6. Security

CyberOM applies reasonable security controls including encryption, access controls, and regular security assessments. Access to personal data is limited to authorized personnel and service partners on a need-to-know basis.

7. Contact Us

For privacy-related inquiries or to exercise your rights, please contact us at:

Email: privacy@cyberom.tech
Address: CyberOM Ltd., [Registered Address], Israel

Privacy Policy