AI / Shadow AI Threat Protection

Understanding shadow AI

Shadow AI describes the use of AI tools at work without an agreed way for the business to oversee that use. An employee might use an AI tool for a routine task without considering whether the information they enter includes customer details or other company data. Once information is shared outside the business, it may be difficult to know what was shared. The concern is the gap between how a team uses these tools and how the business expects its information to be handled.

For a small business, this can be easy to miss. Understanding where AI tools fit into work is a practical starting point for reducing the chance of company information being shared unintentionally.

Who it is for and what it does

AI / Shadow AI Threat Protection is for teams using AI tools that want to reduce the risk of data leakage. The service is intended to monitor and control AI tool usage. It is relevant when employees use AI to assist with work and the business wants that use considered alongside its approach to protecting data.

The intended outcome is better oversight of AI tool usage and a lower risk of company data being shared through unmanaged use. Teams still need to decide what information is appropriate to share.

How it fits into day-to-day work

The service focuses on monitoring and controlling AI tool usage to help prevent data leakage. Consider whether AI tools are already part of your team’s work and what kinds of information employees might enter into them. The product addresses the risk associated with AI usage and company data; it is not a replacement for decisions about which data should remain inside the business.

Common questions